Delivery & Returns

 

• We aim to despatch all standard orders within 1-2 business days from our UK Warehouse
• Orders placed on weekends and holidays are despatched on the next business day
• If the delivery of your order is time-critical, we recommend selecting Priority Next Day delivery and order before 12 noon
• All UK Shipments are delivered by DPD. They will send you pre-delivery notification and an estimate delivery time via SMS and/or email
• You can also track your parcel via the DPD iOS / Android App and leave delivery instructions if you are not in

If you wish to cancel an order that you have recently placed then please send us an email hello@finebedding.co.uk or use the chat function quoting your order number.

UK Delivery Options and Costs

Standard by DPD (Delivery in 2 to 4 working days)

• UK Mainland - £4.65 (FREE for orders over £75)
• Northern Ireland - £5.85  
• Scottish Highlands and Islands* - £9.20 (Note: allow 3-5 working days for delivery)
• Isle Of Man - £12

* Affected postcodes:

Scottish Highlands

AB36-38, AB55-56, FK17-21,

IV1-39, IV52-54, IV63, KW1-14,

PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands

HS1-9, IV40,51, IV55-56,

KA27-28, KW15-17, PA20, PA41-49,

PA60-78, PH42-44, ZE1-3                          

* Please note we are currently unable to ship to Northern Ireland orders over £135 or to Channel Islands

Priority Next Day by DPD (Delivery in 1 working day)
* Same day dispatch if ordered before 12 noon Monday to Friday excluding Bank Holidays

• UK Mainland - £5.95
• Northern Ireland – Not Available
• Scottish Highlands and Islands – Not Available

Courier Info

• DPD will send you pre-delivery notification and an estimate delivery time via SMS and/or email
• You can also track your parcel via the DPD iOS / Android App and leave delivery instructions if you are not in

 

• We offer a free 14 day returns policy from the date you receive your delivery.
• You have the right to inspect the product and if after inspection you wish to return the product please do so ensuring there is no damage to the product or its packaging.
• Items must be returned in a resellable condition. Used products cannot be returned unless they are deemed to be faulty by both parties.
• We will issue a pre-paid Royal Mail returns label for you to return the goods to us.
• Goods for return must be despatched to us within 14 days of you notifying us of your intention to return them or within 30 days from the date of delivery, whichever is the longer.
• All goods will be inspected prior to a refund being issued.
• Refunds including delivery charges (where paid) equivalent to the cost of our Standard Delivery service will be made within 14 days of either us getting the goods back, or you providing evidence of having returned the goods (for example, a proof of tracked shipping), whichever is the sooner.

If you would like to return your item(s) please contact us or email returns@finebedding.co.uk

Please state in the email:

• Your full name, your order number and the date of purchase
• The reason for return (e.g unwanted, faulty, etc)
• If the item(s) arrives damaged or is faulty, please contact us and we will send you a replacement (stock permitting).

We will then give you the details for returning the item(s) with Royal Mail.