Help & Support

Delivery & Returns

Please be aware that due to the public Easter holidays and our office opening hours, no orders will be delivered or processed between Friday, 30th March 2018 or Monday, 2nd April 2018. Orders will be processed up until midday tomorrow, however these will be delivered on or after Tuesday, 3rd April 2018. Any orders placed after midday, 29th March 2018 will be processed on Tuesday, 3rd April 2018 and will follow our standard delivery procedure from then onward. We apologise for any inconvenience.

UK Delivery Details

 

Our nominated courier

We wanted a delivery company that reflected our own values and beliefs in terms of quality and service. That’s why all our deliveries are serviced by DPD – who have been awarded best delivery company in the UK by Which?

Thanks to their industry-leading Predict service, they provide you with a one hour delivery slot, notified by SMS and email, so you don’t have to wait in all day. You can even track the progress of the driver on a real-time map. Now that’s clever!

Visit www.dpd.co.uk to track your order.

Standard Delivery

UK delivery = £3.50

Free UK delivery over £75

Monday to Friday, except bank holidays.

Please allow 5 working days for your delivery.

Stock permitting, all orders are usually dispatched within 48 hours, to arrive with UK customers within 5 working days. Please allow additional time for deliveries over bank holidays, in particular Christmas and New Year.In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

Overseas BFPO & Non-mainland UK

CountryCourierDelivery Price
AUSTRIADPD£12.85
BELGIUMDPD£10.04
CHANNEL ISLANDSDPD£10.00
CZECH REPUBLICDPD£11.34
DENMARKDPD£11.85
FINLANDDPD£20.29
FRANCEDPD£12.66
MONACODPD£12.66
GERMANYDPD£10.50
GUERNSEYDPD£10.00
ITALYDPD£15.69
JERSEYDPD£10.00
LUXEMBOURGDPD£10.86
NETHERLANDSDPD£10.88
POLANDDPD£11.09
SLOVAKIADPD£14.62
SPAINDPD£14.25
SWEDENDPD£14.86
REPUBLIC OF IRELANDDPD£10.92
PORTUGALDPD£16.91
ESTONIADPD£17.01
HUNGARYDPD£12.87
SLOVENIADPD£13.85
LITHUANIADPD£14.59
LATVIADPD£17.48
ALBANIAUPS£44.11
AUSTRALIAUPS£49.48
BELARUSUPS£44.11
BOSNIA AND HERZEGOVINAUPS£44.11
BULGARIAUPS£11.55
CANADAUPS£38.64
CHINAUPS£62.36
CROATIAUPS£44.11
CYPRUSUPS£41.56
GIBRALTARUPS£44.11
GREECEUPS£11.55
HONK KONGUPS£49.48
ICELANDUPS£44.11
INDIAUPS£62.36
LIECHTENSTEINUPS£19.57
MACEDONIAUPS£44.11
MALTAUPS£41.56
MOLDOVAUPS£44.11
MONTENEGROUPS£44.11
NEW ZEALANDUPS£62.36
NORWAYUPS£19.57
ROMANIAUPS£11.55
RUSSIAUPS£44.11
SAN MARINOUPS£19.57
SERBIAUPS£44.11
SINGAPOREUPS£49.48
SWITZERLANDUPS£19.57
TURKEYUPS£44.11
UKRAINEUPS£44.11
UNITED ARAB EMIRATESUPS£62.36
UNITED STATESUPS£38.64

*Please note these are prices are subject to change. If your country is not listed please contact us via the contact us page and we will assist you.

Customs and Charges

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of The Fine Bedding Companies hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Returns

 

Please note that all returns should be posted to the address below, along with a copy of your delivery note and a returns number, which must be obtained prior to returning your order:

The Fine Bedding Company
Unit 10 Blackmore Road
Cobra Court
Manchester
M32 0QY

Please email returns@finebedding.co.uk to obtain a returns number prior to returning any goods.

Under the Distance Selling Regulations, you have the right to a 14 day cooling off period in which to return your purchase. You have the right to inspect the product and if after inspection you wish to return the product, please do so in its original packaging within 14 days, ensuring there is no damage to the product or its packaging. Used products cannot be returned unless they are deemed to be faulty. All goods will be inspected prior to a refund being issued.

Please note: we have the right to reduce the amount refunded for goods which show evidence of use beyond the handling necessary to establish the nature, characteristics and functioning of the goods.

To read our full returns policy, please click here

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